Refund Policy

Returns and refund requests...while rare...are handled on a case-by-case basis with the goal of making our customers happy and meeting your needs.

Return Policy: Coffee
We do not accept returns on coffee due to its perishable nature. However, we are quite willing to resolve problems as they arise.  If you have any issues with your coffee, or if there are errors in your order, please contact us via EMAIL within two days of receiving your order.  We will do our best to ensure that you are satisfied.  For real.

Return Policy: Merchandise (non-coffee items)
We would like you to be satisfied with your purchase. All Returns or Exchanges on merchandise (non-coffee) items must be done within 30 days of the purchase date. Items purchased online can be returned only to our roastery.  Please email your order number, name, reason for a Return/Exchange, and the item and quantity you wish to Return/Exchange via EMAIL.  We will contact you with information on how your return will be processed.  We will not refund the price of shipping on returns.


We will do our best to make your return the best experience possible...because we like it when it happens for us as well.